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FAQs

Any Questions? Look Here

How long will it take to see the results with K Formula?
While results may vary, many users begin to notice improvements in texture and shine after just one use. For optimal results, we recommend consistent use over a period of 2-4 weeks.
Can I use K Formula Mask on day-2 hair?
No, K Formula Mask is meant to be applied to towel-dried, damp hair post-shower.
Is K Formula applied to dry or damp hair?
Always apply K Formula to towel-dried, damp hair.
What happens if I apply styling products before the K Formula Magic Mask 5-minute processing time is up?
5 minutes is the optimal amount of time it takes our K Formula Peptides to reach hair’s inner structure. To provide the clearest path for the peptide to penetrate, other products should be applied after K Formula has reached the polypeptide chains.
Will K Formula weigh my hair down?
Because K Formula penetrates hair, traveling deep into the inner layers to repair broken polypeptide chains (keratin chains), the product won’t be left sitting on the top layers of hair like traditional styling products. Hair will be left feeling clean and light.
What is K Formula?
K Formula is a biomimetic hair care line featuring our K Formula Peptides. This molecular breakthrough is clinically proven to reverse hair damage in just 5 minutes by reconnecting broken polypeptide chains (keratin chains) and regenerating disulfide bonds within the hair.
What does the K Formula Mask do?
The K Formula Mask is a post-service treatment that repairs damage caused during any salon service and can be used as an at-home treatment for clients to control ongoing damage. With a pH level of 6.0, the mask helps to close the cuticle and seal in the peptide, with added lightweight conditioning benefits to keep hair smooth and soft. The mask is clinically proven to renew damaged hair after just one 5-minute treatment.
Can I over use K Formula Magic Mask?
K Formula is a highly concentrated formula, so a little goes a long way. We recommend following our dosage of 3-4 pumps only . K Formula Magic Mask should be used consecutively for 6 washes. After that, use every 3–4 washes to maintain the integrity of hair’s health.
Are K Formula products safe for colour-treated hair?
Yes! K Formula products are safe for colour-treated hair and can help preserve colour while strengthening and repairing hair.
How do I use K Formula Magic Mask at home?
Follow these steps to get the most out of K Formula:
In the shower: Shampoo, rinse. Skip the conditioner.
Out of the shower: Towel dry hair thoroughly. Apply Mask. Wait 5 minutes. Do NOT rinse out. After 5 minutes, apply styling products if desired and dry/style as usual.
How often should I use K Formula Mask?
This is a progressive treatment designed to be used for 6 consecutive washes. After that, use every 3–4 washes to maintain healthy hair.
Can I mix K Formula Mask with other styling products?
We do not recommend mixing K Formula directly with other products, but you can use additional styling products on top of K Formula after the initial 5-minute processing time is over.
Does K Formula wash out of the hair?
No, K Formula’s strengthening and smoothing results are clinically proven to remain in hair, even after repeated shampoos.
Is K Formula considered a protein?
An extreme amount of protein is only possible when proteins are synthetic. They can be overused and create buildup in the hair, resulting in brittle, weak hair. K Formula is not a protein treatment. K Formula is made up of amino acids and peptides which form into a peptide chain nature intended. This technology regenerates the disulfide bond in the hair.
Who is K Formula for?
K Formula is safe to use on all hair types and textures, all generations, and was made to be used on all types of damage.
FAQs

Orders & Payments

Where is my order?
All orders will ship within 4–5 business days from purchase. You will receive an order confirmation email.
Is my personal information and credit card information safe?
We’ve taken steps to ensure all information received from our online visitors is completely secure from unauthorized access and use. All transactions are completed on a secure server.
What are my payment options?
We accept Visa, Mastercard, American Express, Google Pay, and Apple Pay.
What is the status of my order?
Please contact our customer service department at +91 9667066604 or via email at support@thekformula.com. Our business hours are Monday–Saturday from 9 AM to 5 PM IST.
When will my credit card be charged?
Your credit card will be charged at checkout. An email confirmation will be sent upon order placement.
FAQs

Shipping & Returns

Do you offer free shipping?
We happily offer free shipping within India. Your order will ship via Shiprocket or Wefast, depending on the weight of the order.
How do I process a return?
To return your item, please contact a customer service representative at +91 9667066604 or via email at support@thekformula.com. Our business hours are Monday–Saturday from 9 AM to 6 PM IST.
What happens if my product arrives damaged?
If your order from K Formula arrives damaged and/or the product pump is damaged, please contact a customer service representative on the same day at +91 9667066604 or at support@thekformula.com. Our business hours are Monday–Saturday from 9 AM to 5 PM IST.
How quickly can you ship my items?
After your order is placed, it will be processed and dispatched within 2–3 business days. Our office hours are Monday through Saturday, 9 AM to 5 PM IST. If you place an order on a Saturday, it will ship the following Tuesday, as Sunday is a holiday.
What shipping methods do you use?
We ship all K Formula products via S M courier. Please allow 2–3 business days for processing before your package is shipped, depending on the expedited shipping selected.
What is your return/exchange policy?
If your product is damaged during the shipping process or the product pump is damaged, we will issue a refund. However, the customer must notify us on the same day of receiving the package.